Sales & Help Desk Analytics & Insights

Keep your finger on the pulse of your sales and support teams with Alvyo's insights. The sales and support insights highlight key metrics such as teams' activities, performance, deals, backlogs, violated and escalated cases, SLA performance, etc.

What are Sales & Support Insights?

Sales and support insights comprise all analytics that analyzes data about customers and internal teams to present in facilitating and streamlining better business decisions.

SALES INSIGHTS AND ANALYTICS
SALES PIPELINE HEALTH
SUPPORT INSIGHTS AND ANALYTICS
SLA PERFORMANCE

Sales insights and analytics

Deep analysis with the pre-built pipeline, team, and activity analytics

Spot an interesting stat or trend in one analysis? Use the menu to reach seven related analyses uncovering how team activities, the structure of your pipeline, and deal flow contribute to it.

Slice and dice chart data with related tables

Beneath each chart sits tabular data that breaks down what you see in charts in different ways, painting a clearer picture of how your team, pipeline, and deals contribute to the trends that you see.

A range of pre-built charts and tables visualize your sales organization's health

Get insights from the perspective of your sales team, their activities, your sales process, and overall sales pipeline to help you spot opportunities for improvements across all of your inputs and processes.

Visualize the health of your sales pipeline

The highest level measure of your organization's health is the values of your sales pipeline and wins at any time. The pipeline value chart shows you growth and contraction in these values over time. See an interesting trend? Use the tabular data below each chart to trace its source to a sales person, sales stage, or other source.

Support insights and analytics

Minimize violations

Identify important SLAs that are due in the near future. Spot backlogs and unresolved cases at a glance and act on them immediately.

Understand how your agents are performing

Get insights into your support team's performance based on multiple metrics. Consider metrics as Open Cases, First Response, SLAs, and survey responses to gauge their performance.

Leverage history for optimizing performance

Historical metrics provide insights extracted from past performance data like Average First Response Time, Case Age, etc.

Stay updated on SLA Performance and Customer Satisfaction survey

Get information about the SLA fulfillment rate and customer response on the satisfaction survey. Ascertain customer satisfaction levels with the help of survey responses.

Case studies

Why our customers love us

Sales Productivity

Breezway consolidates and automates its business processes with Alvyo, resulting in YoY sales growth.

Automate

Pactia uses Alvyo Workflows to automate its sales process to save time and focus on the more important tasks.

Customer Base Growth

GB Advisors customizes its CRM experience using Alvyo to scale up its customer base exponentially.

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